Q: Can I remove my battery from my e-Bike?
A: Yes, all our batteries can be easily removed for charging. In fact, we recommend not leaving your battery on the bike as whilst it can be locked in place, it is not only the most valuable component of your e-Bike, but also doesn’t like the cold!

Q: Can I ride my e-bike on cycle paths?
A: Yes, all our e-bikes are Pedelec compliant and can be ridden anywhere a standard bicycle can be ridden.

Q: Do EZEGO e-bikes come built and ready to ride?
A: If you purchase your EZEGO e-Bike online, we will carry out all checks including electrics, gears and brakes before carefully repackaging and shipping. You will be required to fit the pedals (paying close attention to the left and right!), and turn/tighten the handlebars. However, if you purchase your EZEGO e-Bike in-store from one of our retail partners, they will set up your e-bike for you and explain all the features on collection.

Q: Will my EZEGO come with a charger?
A: Yes! All our EZEGO e-Bikes come with our standard charger, however you may wish to purchase one of our Fast Chargers or Travel Chargers from the accessories section of this website, or even an additional standard charger to keep at work.

Q: How can I purchase an EZEGO with an upgrade?
A: If you are purchasing your EZEGO from one our retail partners, please ask them about our range of upgrades available. If you wish to purchase your EZEGO from us with any of our upgrades already installed, please get in touch by emailing us at sales@ezego.bike

Q: Where is my local EZEGO stockist?
A: All our EZEGO dealers and stockists can be found using the “WHERE TO BUY” store locater link at the top right of our website.

Q: How do i find the right size e-bike for me?
A: A size guide PDF download link can be located at the top left of our website titled “Size Guide”.

Q: Where can i get a copy of my instruction manual?
A: A digital instruction manual PDF download link can be located at the top left of our website titled “Instructions”.

Q: Where can i get more detailed instructions on my LCD or TFT display?
A: A digital display instruction manual PDF download link can be located at the top left of our website titled “LCD & TFT Instructions”.

Q: Where is the frame number on my e-bike?
A: The frame number is located under the e-Bike, engraved in to the frame . It is located on the bottom of the part of the frame that the pedal axle runs through.